topic Re: Error when transferring phone number in Get Support

Error when transferring phone number

Steve111222333 — Fri, 24 Nov 2023 15:24:37 GMT

Hi,

I am transferring a phone number from Fido and I got the authorization message. I replied YES but then received a text say "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID..."

I have waited but nothing seems to be happening. I am unable to receive phone calls if I remove the Fido SIM. Please let me know what I should do.

Thank you very much!

Re: Error when transferring phone number

kb_mv — Fri, 24 Nov 2023 15:41:51 GMT

@Steve111222333 contact Porting Help at the number I will message to you. Check in a minute or so.

Re: Error when transferring phone number

arbbie — Fri, 24 Nov 2023 15:38:39 GMT

When you log into Fido, does it indicate that your line has been cancelled? You should have also received a follow up text from Fido indicating that the transfer has been authorized/approved (mine came a minute or two after responding "YES" to the first message).

This issue happened to my wife's transfer, so we had to end up speaking with the Porting department at Telus/PM - if you provided an alternative phone number, they would have reached out to you at that number. Alternatively, pop your old SIM back and check to see if you received an SMS from PM with a number to contact them about completing your transfer

Re: Error when transferring phone number

Steve111222333 — Fri, 24 Nov 2023 16:10:23 GMT

Unfortunately, when I logged in on Fido, there was no message. However, I was able to call the helpline thanks to @kb_mv and they successfully ported it for me. Thank you everyone, I appreciate it.