topic Switch 15gb 5G to 20gb 5G Keep old points system? in Get Support

Switch 15gb 5G to 20gb 5G Keep old points system?

SC123 — Sat, 25 Nov 2023 07:40:17 GMT

Hello

Currently on the $35 15gb plan and would like to switch to the 20gb plan if possible.

Currently on the old point system and have a 10% rate plan reward.

Just wondering if they would carry over?

Re: Switch 15gb 5G to 20gb 5G Keep old points system?

kb_mv — Fri, 24 Nov 2023 14:54:55 GMT

@SC123 Your old rewards will remain the same (loyalty, autopay). The 10% plan discount? Probably was plan dependant and you would lose that.

Edit: even though you said old points you do mean the cash rewards paid monthly?

Re: Switch 15gb 5G to 20gb 5G Keep old points system?

mojorising — Fri, 24 Nov 2023 14:54:48 GMT

Your rewards will not be changed when you switch. Be sure to select "Change next renewal date" to the new plan.

Re: Switch 15gb 5G to 20gb 5G Keep old points system?

SC123 — Fri, 24 Nov 2023 14:59:44 GMT

Yup shown below

Re: Switch 15gb 5G to 20gb 5G Keep old points system?

kb_mv — Fri, 24 Nov 2023 15:03:55 GMT

@SC123 I see you are on the new points rewards program. They will not change but the 10% rate plan reward may have been plan dependant and you would not receive it on a new plan. To really ensure what happens contact customer service at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437