topic Re: Invalid voucher in Get Support

Invalid voucher

Dana69 — Fri, 24 Nov 2023 12:26:24 GMT

I bought a top up voucher at irving this morning an when I enter the pin it says invalid voucher anyone have this problem an how do I activate it

Re: Invalid voucher

Handy1 — Fri, 24 Nov 2023 12:27:35 GMT

@Dana69 You might have to wait 24 hours after you purchased the voucher to load it on your account . Not all vouchers are real time instant top ups and need to wait 24 hours after purchase

Re: Invalid voucher

Dana69 — Fri, 24 Nov 2023 12:29:42 GMT

I actually bought 2 voucher one of them was valid an was added to my account the other said invalid

Re: Invalid voucher

Handy1 — Fri, 24 Nov 2023 12:31:32 GMT

@Dana69 Huh well that is strange indeed . You can always submit ticket with support and see if they can add it for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invalid voucher

softech — Fri, 24 Nov 2023 12:32:42 GMT

@Dana69

I guess from the same place, where you got it from ? Has it been over 24 hours?

you can wait a bit and try the 2nd one again, or you can open ticket with PM support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there