topic Re: My account was overcharged in Get Support

My account was overcharged

Yanannaj — Fri, 24 Nov 2023 05:36:22 GMT

Hello, I checked my credit card statement recently and found that Public Mobile charged me 3-4 times a month. May I ask how is this going

Re: My account was overcharged

LitlLdy — Fri, 24 Nov 2023 05:15:28 GMT

@Yanannaj wrote:
Hello, I checked my credit card statement recently and found that Public Mobile charged me 3-4 times a month. May I ask how is this going

@Yanannaj , please send a private message to CS_Agent for help with this.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: My account was overcharged

Gwanzi — Fri, 24 Nov 2023 05:22:23 GMT

contacting agent with private message could be effective.

Re: My account was overcharged

Gwanzi — Fri, 24 Nov 2023 05:23:08 GMT

have you checked your subscription or payment history, is there any change on it?

Re: My account was overcharged

Andy85 — Fri, 24 Nov 2023 05:28:18 GMT

@Yanannaj By any chance, Did you accidentally change subscriptions throughout the month thinking you were perhaps just browsing through the plans?

What were the amounts that you were charged?

Re: My account was overcharged

Yanannaj — Fri, 24 Nov 2023 05:43:07 GMT

In July and August, I have been charged twice a month. In September, I have been charged four times. October and November I was charged three times by public mobile!

Re: My account was overcharged

Andy85 — Fri, 24 Nov 2023 05:46:40 GMT

@Yanannaj you should certainly open a ticket as @LitlLdy previously mentioned.

I was just curious to know if the amounts you were billed within a set month were identical or if the amounts you were charged were different.

Re: My account was overcharged

BKNS27 — Fri, 24 Nov 2023 06:04:01 GMT

@Yanannaj

Are you the only member in your family on PM?

If not, check your family members to see if they ran out of data and purchased extra data by replying to the text for extra data.

The only way to find out what the charges are for us to login to your account and check in the Payment section what the charges are for.

Otherwise, contact a CS_Agent by private messaging for details at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Boy…don’t people check their account on a regular basis? It’s like not checking your bank account to see all the transactions and balances!

Re: My account was overcharged

CS_Agent — Sun, 26 Nov 2023 02:40:51 GMT

Hello,

I've been following up on your account. However, after 24 hours with no interaction, the system is closing the ticket.
If you need further assistance, don't hesitate to get in touch!

You can contact us back using our chatbot SIMon or The Community using the following links:

Chatbot SIMon:

https://www.publicmobile.ca/en/on/get-help

Public Mobile Community:

https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community

A friendly reminder you can also have access to your Self-Serve account which is available 24/7 to manage your account. You can log in by clicking the following link:

https://selfserve.publicmobile.ca/

Kindly,
Clau- CS agent

Re: My account was overcharged

LitlLdy — Sun, 26 Nov 2023 02:45:23 GMT

@Yanannaj , have you checked your private messages to see if you had response's back from CS_Agents?