topic Porting 2 numbers from Fido Multi-Line Account in Get Support

Porting 2 numbers from Fido Multi-Line Account

Burhan — Fri, 24 Nov 2023 05:33:35 GMT

Hello,

I am with Fido and I am the account holder with 2 lines on it (Phone # A and Phone # B). I am on Phone # A and my mom is on Phone # B.

I want to switch both numbers to Public, which way should I do it and with what information?

Am I able to port my number first (Phone # A) using my account number, my name and my phone # A

Should I port my mom's number first (Phone # B) using my account number, her name and her phone # B.

Ideally, I would like to port my number first (Phone # A) because I will be away this weekend and would like to get the black Friday deal earlier since I have access to the Fido sim.

Thank you!

Re: Porting 2 numbers from Fido Multi-Line Account

computergeek541 — Fri, 24 Nov 2023 05:35:23 GMT

Some carrier might assign one phone number as the primary line on an account. In those cases, the secondary phone number should be ported first to avoid potential issues. As for porting over to Public Mobile, each phone number will need to be transfered to a sepearte Public Mobile account.

Re: Porting 2 numbers from Fido Multi-Line Account

BKNS27 — Fri, 24 Nov 2023 06:11:34 GMT

@Burhan

I would go with option 2 but remember that PM will require 1 account/1 email so you need to register your mother’s account with a different email address than your email for your account.

Re: Porting 2 numbers from Fido Multi-Line Account

Phil_Adelphus — Fri, 24 Nov 2023 11:39:45 GMT

@Burhan I did this when I was not the account holder but had a second line on the account, I just gave the account number during activation (don't do IMEI, that seems to cause problems) and the transfer was seamless. I wouldn't do the account holder first because logically that leaves your mom's line in limbo with no account holder and I imagine that could cause problems.