topic Re: Trying to transfer a number in Get Support

Trying to transfer a number

Dima91 — Fri, 24 Nov 2023 02:03:02 GMT

What do I do now? Got this text after replying YES to transfer the number

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at

Re: Trying to transfer a number

computergeek541 — Fri, 24 Nov 2023 02:04:55 GMT

@Dima91 wrote:

What do I do now? Got this text after replying YES to transfer the number
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at

Public Mobile is based on all customer service being provided online. Please use the chatbot to ask a customer support agent for help.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives an error message, send a private message to CS_Agent using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trying to transfer a number

Handy1 — Fri, 24 Nov 2023 02:05:18 GMT

@Dima91 Should just use old provider account number and ignore the IMEI , no worries thou I’ll send you the porting team number private message and give them the old providers account number and they can re trigger the port request for you