topic Re: No operation in Get Support

No operation

sab25355 — Fri, 24 Nov 2023 01:21:50 GMT

Any calls to me it goes directly to voicemail. Also I don’t receive sms messages

Re: No operation

Chalupa_Batman — Fri, 24 Nov 2023 01:24:24 GMT

Did you just port over to Public Mobile from another carrier?

Re: No operation

softech — Fri, 24 Nov 2023 01:24:28 GMT

@sab25355

did you just join PM and requested porting your number into PM ?

If you are porting your number, did you reply a text to your old provider and reply YES within 90 mins? If you miss that, the porting was not completed and hence you are not receiving incoming calls. There is a number you can call to talk to live support and re-trigger the process. I will message you the number, please check your Community inbox, envelope icon on top right

if you are not new to PM, incoming calls and text were working fine before and just not working now, try to :

reboot your phone once.
reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA)
Try to click Reset all networks and see if it helps (please note it will also delete your saved Wifi connections, but you can easily add them back later)
if you have another phone, put your sim card in that other phone and test
use your phone in another area, it could be a local network issue

Re: No operation

BKNS27 — Fri, 24 Nov 2023 01:44:11 GMT

@sab25355

If you actived your SIM on May 26, 2023 then it is a backend issue then you need to contact a CS_Agent to investigate and fix at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Staff are available from 9:00am to 10:00pm EST.

I had the same issue about 9 months ago.