topic Re: SIM Card Not Activated but Number is Ported in Get Support

SIM Card Not Activated but Number is Ported

JChung0101 — Thu, 23 Nov 2023 23:59:51 GMT

How do I get this fixed? I'm getting SOS on my phone. The number is ported but my SIM isn't activated. No service!

hTideGnow — Fri, 24 Nov 2023 00:02:29 GMT

physical or esim?

if physical, did you try putting it on another phone?

if same, please submit ticket with cs agent here

Handy1 — Fri, 24 Nov 2023 00:02:37 GMT

@JChung0101 You need to submit ticket with support to re provision the sim for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

esjliv — Fri, 24 Nov 2023 00:20:45 GMT

@JChung0101. If physical SIM, remove the SIM card from the phone and gently reinsert.

Also, try restarting your phone or do a soft reset.

Definitely try another phone as @hTideGnow suggests first before submitting a ticket to public support agents, as this could just be a device issue.

JChung0101 — Fri, 24 Nov 2023 00:22:41 GMT

Thank you so much everyone! I opened a ticket and they ended up helping and now it works!!