topic sim card not working in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/sim-card-not-working/m-p/1091098#M762416 <P>my sim card does not have any reception. is my number still active?&nbsp;</P><P>&nbsp;</P> Fri, 24 Nov 2023 02:08:13 GMT hafizo23 2023-11-24T02:08:13Z sim card not working https://productioncommunity.publicmobile.ca/t5/Get-Support/sim-card-not-working/m-p/1091098#M762416 <P>my sim card does not have any reception. is my number still active?&nbsp;</P><P>&nbsp;</P> Fri, 24 Nov 2023 02:08:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/sim-card-not-working/m-p/1091098#M762416 hafizo23 2023-11-24T02:08:13Z Re: sim card not working https://productioncommunity.publicmobile.ca/t5/Get-Support/sim-card-not-working/m-p/1091099#M762417 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/349548">@hafizo23</a>&nbsp;</P><P>try reboot the phone</P><P>try reinsert the sim or try it on another phone</P><P>more important, login to My Account, confirm if your account is active.&nbsp; if suspended, then make a payment to resume service</P><P>Also, you can try to call 1-855-4PUBLIC from another phone , enter your number and it will tell you if your number/account is active</P> Thu, 23 Nov 2023 23:37:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/sim-card-not-working/m-p/1091099#M762417 hTideGnow 2023-11-23T23:37:15Z