topic Request for SIM Card Price Adjustment in Get Support

Request for SIM Card Price Adjustment

UnAirdeBretagne — Thu, 23 Nov 2023 23:24:12 GMT

Dear Customer Service,

I recently purchased a new SIM card for $10 as part of a phone plan upgrade. I noticed that the price has been reduced to $5 during the current promotion. Could you please adjust the price accordingly and refund the price difference of $5?

Thank you for your assistance.

Re: Request for SIM Card Price Adjustment

Phil_Adelphus — Thu, 23 Nov 2023 23:00:47 GMT

@UnAirdeBretagne Can I ask why you needed a new sim card for a plan upgrade?

Re: Request for SIM Card Price Adjustment

UnAirdeBretagne — Thu, 23 Nov 2023 23:02:50 GMT

Sorry for not making it clear earlier. I switched from another carrier to Public Mobile, so I had to purchase a new SIM card. Additionally, my phone does not support eSIM.

Re: Request for SIM Card Price Adjustment

Phil_Adelphus — Thu, 23 Nov 2023 23:06:12 GMT

@UnAirdeBretagne Ah, now I understand. You can ask customer service via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Then watch your community private message inbox top right for a reply. If you don't see an envelope icon there then click on your avatar and select Messages from the drop down. Hopefully they'll be able to help you.