topic Re: Reuqesting a refund in Get Support

Reuqesting a refund

Kelvinchan10 — Thu, 23 Nov 2023 21:08:12 GMT

Hello,

I subscribed to PM last week but I couldn't receive calls so I switched to another carrier. Can I be granted a refund please?

Re: Reuqesting a refund

kb_mv — Thu, 23 Nov 2023 21:09:31 GMT

@Kelvinchan10 Generally speaking Public Mobile does not offer refunds on their prepaid service. You can always try and make your case for one with customer service at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reuqesting a refund

hTideGnow — Thu, 23 Nov 2023 21:11:02 GMT

HI @Kelvinchan10

the reason you cannot receive calls was likely because you didn't complete your porting, you should have came and we would have advised

PM is prepaid provider and usually do not provide refund, but you can try your luck, please submit ticket with them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Add: saw your other post, but if you have submitted your ticket , CS agent would be able to help

Re: Reuqesting a refund

BKNS27 — Thu, 23 Nov 2023 22:06:52 GMT

@Kelvinchan10

Did you try rebooting your phone by powering off then back on?

Generally, it is considered operator error if all porting steps were not followed in sequence.

PM is a prepaid service so no refund so just contact a CS_Agent to complete your porting of your old number and submit a ticket as noted by @hTideGnow hyperlink.