topic Re: New activation in Get Support

New activation

Chrism189 — Thu, 23 Nov 2023 22:07:08 GMT

Hello how do I get a new esim? The original one didn’t register and I am having problems porting my number thanks

Re: New activation

statusquo — Thu, 23 Nov 2023 20:59:02 GMT

Hello @Chrism189 while I don't much about esims other than that they are less flexible than a physical sim because they cannot be transferred to another phone but you can try reading this thread posted by public all about esims.

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-Compatibility-with-Public-Mobile/td-p/1057167

Re: New activation

Chrism189 — Thu, 23 Nov 2023 21:02:11 GMT

Hi my eSIM wasn't registering and i had to delete it. how do i contact an agent to get another one? thanks

Re: New activation

Chrism189 — Thu, 23 Nov 2023 21:05:50 GMT

i keep getting error code xxx when i try to submit a ticket

Re: New activation

statusquo — Thu, 23 Nov 2023 21:07:06 GMT

Have you tried sending a ticket through the chatbot option yet? You can also send a direct private message with this link that I found in another post, if you like

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activation

hTideGnow — Thu, 23 Nov 2023 21:07:35 GMT

HI @Chrism189

please submit ticket with CS agent using direct message instead, message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activation

LitlLdy — Thu, 23 Nov 2023 21:12:28 GMT

@Chrism189 wrote:
Hi my eSIM wasn't registering and i had to delete it. how do i contact an agent to get another one? thanks

@Chrism189 , this may be a dumb question & if it is I apologize but before you deleted your eSIM did you do these steps below 1st & it didn’t work? I asked due to this is how I activated mine.

Reboot your phone.

In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

Edit! The CS_Agent may tell you to purchase another eSIM or a SIM Card. You may get one that will give you a new QR Code though. Please let us know either way.