topic Re: Refund in Get Support

Refund

Anmol715 — Thu, 23 Nov 2023 22:12:17 GMT

Hi,

I have accidentally purchased the add on for US roam talk and text 15 days. Please cancel that and issue me a refund of $15.

Thank you

Re: Refund

mojorising — Thu, 23 Nov 2023 19:47:30 GMT

To contact a CS Agent directly, use the link below to see what they can do for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

be sure to include your number and mailing address to speed things up.

Re: Refund

hTideGnow — Thu, 23 Nov 2023 19:48:13 GMT

HI @Anmol715

no worries, PM agent usually will be able to reverse it

please submit ticket with CS agent by messaging

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Dunkman — Thu, 23 Nov 2023 20:19:47 GMT

@Anmol715

Contact CSA as described. Public mobile is prepaid and in general, do not offer refunds.

However, CSA will often offer you credit to your available funds. That can be used for next payment cycle. Rarely offer refunds back to the credit card itself. That takes several weeks to process and by that time, your next payment is due.