topic Re: missing ordered sim card in Get Support

missing ordered sim card

huwen — Thu, 23 Nov 2023 17:31:39 GMT

I ordered 2 sim cards, first order last week friday morning time, until today thursday don't see it, this card may be missing. second card ordered at same day at night time, got it tuesday.

Re: missing ordered sim card

Handy1 — Thu, 23 Nov 2023 17:34:17 GMT

@huwen

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: missing ordered sim card

Andy85 — Thu, 23 Nov 2023 17:39:17 GMT

@huwen The delivery of physical sim cards can be a little spotty. I've seen situations where people stated they received theirs fairly quickly while others experiences delays. Usually, they tend to ship out within 3-5 business days of purchase. In your case, it's odd that you did not receive them within the same time frame. That said, you are still within the 3-5 business day time frame from being shipped. If you factor in the delivery time, I wouldn't worry too much. You'll likely receive it within the next couple of days.