topic need to re-trigger the porting process, please help! in Get Support

need to re-trigger the porting process, please help!

willwang — Thu, 23 Nov 2023 15:58:32 GMT

Hello Guys!

I missed the SMS which Fido sent to me during the process of transferring my number from Fido to PM.

Now I need to re-trigger this number transfer process, but I can NOT submit a service ticket due to system error. Could anyone told me what should I do or Who I can talk with to solve this problem?

Thanks.

Re: Do not receive SMS text to validate the transfer

willwang — Thu, 23 Nov 2023 05:10:13 GMT

Hello!

Could you please send me the number of PM porting support? I missed the text and need to ask them to re-trigger the porting process, so I can get the text again.

Re: porting

willwang — Thu, 23 Nov 2023 05:14:55 GMT

Hello, could you send me the number for live support please? I need to re-trigger the port request too.

Re: How to get a NEW SMS text authentication resent if I missed the 90 min window

willwang — Thu, 23 Nov 2023 05:18:07 GMT

Hi, could you send me the number of the porting department? I need to contact them too.

Re: need to re-trigger the porting process, please help!

kb_mv — Thu, 23 Nov 2023 16:00:48 GMT

@willwang Check your messages folder in a minute, I'll send you the number to call. Can't post it onlline.

Re: need to re-trigger the porting process, please help!

hairbag1 — Thu, 23 Nov 2023 16:02:17 GMT

@willwang

I just sent you a message with a number to call for help porting in. Check the little envelop icon on top right side of page.

Re: need to re-trigger the porting process, please help!

hairbag1 — Thu, 23 Nov 2023 16:14:25 GMT

@willwang

on a couple of occasions, you've been given direction / suggestion, complete with a number to call for port assistance....have you tried calling that number yet ? Let us know if you're still having trouble and we can provide other guidance.