topic Re: 2 factor authentication in Get Support

2 factor authentication

juice13 — Fri, 24 Nov 2023 04:04:13 GMT

Hi,

I need to know how to permanently disable 2 factor authentication or at minimum have more than one phone number registered for it. Because if I lose SIM card how can I login for replacement or support if I don't have access to mu phone number anymore?

I can trust my device but that does not last forever.

Re: 2 factor authentication

Phil_Adelphus — Thu, 23 Nov 2023 15:25:25 GMT

@juice13 I believe that if you go into your PM profile and select Eversafe profile you can change the phone number there to a different one for receiving the 2FA codes. I'm not certain if it allows more than one phone number though, perhaps someone else can comment on that. Unfortunately you can't disable the 2FA. It is possible to get the 2FA code through email as well though.