topic Re: payments in Get Support

payments

TheWho — Thu, 23 Nov 2023 03:37:10 GMT

why cant PM take my credit card info for my second phone number?

Re: payments

Andy85 — Thu, 23 Nov 2023 05:29:05 GMT

@TheWho I would suggest that you clear your cache, open an incognito browser to long into your second account and then attempt to make your credit card payment. It might be a web browser issue that still thinks you are accessing your primary account.

Re: payments

Gwanzi — Thu, 23 Nov 2023 08:37:15 GMT

I remember one account only can be linked with one credit card, you can not use same credit card under two different account, Fido, Telus do not allow that either

Re: payments

dust2dust — Thu, 23 Nov 2023 19:18:25 GMT

It should be able to. Is this a new credit card? Have you done a first transaction with it yet in a store? Some need that. Is the postal code the same one as your billing address? Can you search for your postal code in Google Maps and does it find it?
And yes, only do attempts per hour.

Adding - lol after all this time - two attempts.

Re: payments

TheWho — Thu, 23 Nov 2023 19:04:10 GMT

All the above has been tried. I have now wasted yet another half day this time trying to send a message to Customer Service agent Angelo.

Re: payments

dust2dust — Thu, 23 Nov 2023 19:30:58 GMT

You haven't answered all the questions yet. So you tried incognito, different browser, cleared cache, two attempts per hour, checked postal code on Google Maps, same postal code as billing address.
And is this a Simplii card? Mastercard Debit.

Are you services working? There are other ways to pay so that you can at least have service.

Re: payments

gabrobin — Sat, 25 May 2024 02:25:28 GMT

In my experience, it has been more useful submitting new service requests rather than asking for help from Angelo.