topic new here in Get Support

new here

Terri11 — Thu, 23 Nov 2023 04:34:19 GMT

I purchased a plan this morning, i need to cancel the esim and change it to the esim i had to purchase. Anyone know how i can do this? I just found out Samsung has my phone blocked from using esim on it.

Re: new here

computergeek541 — Thu, 23 Nov 2023 04:33:37 GMT

@Terri11 wrote:
I purchased a plan this morning, i need to cancel the esim and change it to the esim i had to purchase. Anyone know how i can do this? I just found out Samsung has my phone blocked from using esim on it.

Please send a private message to CS_Agent to sort this out. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: new here

DennyCrane — Thu, 23 Nov 2023 06:26:41 GMT

I think you meant to say you signed up with an e-sim and now you have a physical sim that you want to transfer your service to? Login to your account, hit the +, go into your profile, find the SIM card setting and edit it via the pencil icon.

Re: new here

BKNS27 — Thu, 23 Nov 2023 09:54:05 GMT

@Terri11

If you signed up on a plan with the free eSIM and your phone is not eSIM compatible.

You need to purchase a SIM from a Telus/Koodo store or from Amazon but don’t order one from PM because it may take up to 3 weeks to arrive.

Private message a CS_Agent and explain your issue as note by @computergeek541 they can help you switch your plan over to a SIM.

Re: new here

Terri11 — Thu, 23 Nov 2023 14:41:54 GMT

Thank you all. I have a CS Agent working on it.