topic Re: SIM didn’t receive in Get Support

SIM didn’t receive

Shahjalal — Thu, 23 Nov 2023 02:09:39 GMT

why my SIM card has not arrived yet? I ordered it at 26 October 2023.

Re: SIM didn’t receive

Handy1 — Thu, 23 Nov 2023 02:12:11 GMT

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM didn’t receive

hTideGnow — Thu, 23 Nov 2023 02:16:54 GMT

HI @Shahjalal

sim card might take 3 weeks to come.

But if you ordered on 26th Oct, that is way over 3 weesk

Please submit ticket and ask PM agent. They might offer to resend you a new one. But don't take that offer. Ask them to let you buy another one in person from Telus or Koodo store and ask them to pay you back the extra

Please submit ticket with agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437