topic About a month ago I spent a couple weeks trying to sign in and trying to speak to an agent in Get Support

About a month ago I spent a couple weeks trying to sign in and trying to speak to an agent

RodPM — Thu, 23 Nov 2023 00:43:32 GMT

finally got a response but they ere unable to resolve the issue

Thought I'd try to sign in again but still having trouble viewing my account and seem to have lost all my community badges etc.

Re: About a month ago I spent a couple weeks trying to sign in and trying to speak to an agent

RodPM — Thu, 23 Nov 2023 00:47:38 GMT

Had replies from a couple agents at the time but the issue isn't going away

All my community participation is gone and I still can't get anywhere

Can't view my profile or add-ons

Re: About a month ago I spent a couple weeks trying to sign in and trying to speak to an agent

RodPM — Thu, 23 Nov 2023 00:50:43 GMT

They had me changing my email address and my Community name multiple times but still no joy... there's such a wait between responses I finally gave up but today, I thought I'd try again but am getting nowhere fast...

Re: About a month ago I spent a couple weeks trying to sign in and trying to speak to an agent

hairbag1 — Thu, 23 Nov 2023 00:59:35 GMT

@RodPM

so you activated a new PM account...did you use the PM app ? Using the app is a ~~per-requisite~~ required now.

Re: About a month ago I spent a couple weeks trying to sign in and trying to speak to an agent

RodPM — Thu, 23 Nov 2023 01:06:39 GMT

No, I didn’t activate a new account I was just trying to view my account on my laptop

Re: About a month ago I spent a couple weeks trying to sign in and trying to speak to an agent

RodPM — Thu, 23 Nov 2023 01:07:25 GMT

I’ve been a customer for years

Re: About a month ago I spent a couple weeks trying to sign in and trying to speak to an agent

RodPM — Thu, 23 Nov 2023 01:20:54 GMT

So it seems I can see my account now but only on my mobile - however all my previous community badges/reputation etc are gone - in order to access the community I had to create this new community profile

Re: About a month ago I spent a couple weeks trying to sign in and trying to speak to an agent

hTideGnow — Thu, 23 Nov 2023 01:23:39 GMT

HI @RodPM is this your Community name before? or what was it?

but those badges and reputation are not useful. If you really want, you can try to have CS agent to help to link it back. Please submit ticket by messaging:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: About a month ago I spent a couple weeks trying to sign in and trying to speak to an agent

Gag — Thu, 23 Nov 2023 02:04:06 GMT

You have to generate a ticket to get hold of a real agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437