topic Re: Where are my loyalty points? in Get Support

Where are my loyalty points?

SallyHao — Wed, 22 Nov 2023 22:04:33 GMT

I knew that old customers will be gifted 1 point per month and will gain extra 1 point per month for every extra year they stay with PM. I wonder why am I not getting those? I only got my anniversary point reward but not loyalty points....

Re: Where are my loyalty points?

pmbc — Wed, 22 Nov 2023 22:08:26 GMT

@SallyHao I think you'll get your loyalty point next month. The month after your anniversary date.

Re: Where are my loyalty points?

SallyHao — Wed, 22 Nov 2023 22:12:16 GMT

But my anniversary date is beginning of October. So shouldn't I have already received my loyalty points this month since it's already end of November?

Re: Where are my loyalty points?

SallyHao — Wed, 22 Nov 2023 22:13:24 GMT

Also, will the reward point name be "loyalty points" in the reward account?

Re: Where are my loyalty points?

kb_mv — Wed, 22 Nov 2023 22:20:37 GMT

@SallyHao wrote:
I knew that old customers will be gifted 1 point per month and will gain extra 1 point per month for every extra year they stay with PM. I wonder why am I not getting those? I only got my anniversary point reward but not loyalty points....

@SallyHao Old customers (on the old rewards plan) don't get points. They get 1 dollar off their bill after each 12 month period up to a maximum of $5 off per month. If you are on the newer points system I believe you get Anniversary points only not monthly.

Edit to add: Have a look at the link below. Anniversary one time a year points, not monthly:

https://www.publicmobile.ca/en/on/get-help/articles/public-points

Re: Where are my loyalty points?

pmbc — Wed, 22 Nov 2023 22:20:04 GMT

Looks like they may have done away with loyalty under the points system. PM gives 10 points for anniversary according to this link.

Earn Rewards For Being A Subscriber | Public Mobile

You earn points for payment, anniversary, refer a friend and contributing to the community.

Re: Where are my loyalty points?

ottawa — Wed, 22 Nov 2023 22:21:56 GMT

It's important (if pedantic) to understand PM has 2 loyalty programs: Rewards and Points. They are separate and you don't get both. I mention this only because you refer to both Rewards and Points in the same sentence. If you've been around PM long enough to be on Rewards, you definitely don't want Points!

Re: Where are my loyalty points?

SallyHao — Wed, 22 Nov 2023 22:29:47 GMT

I see. I thought people who are in the new point system can also gain loyalty points...

Re: Where are my loyalty points?

ottawa — Wed, 22 Nov 2023 22:32:01 GMT

Mr. Pedantic sez: people on the new Point system get loyalty Points, people on the old Reward system get loyalty Rewards.

But no, it's one or the other.

Re: Where are my loyalty points?

SallyHao — Wed, 22 Nov 2023 22:31:43 GMT

Then I wonder how did old customers gain rewards in the loyalty program? How is that better than the points system, just out of curiosity? I just used PM for one year.

Re: Where are my loyalty points?

kb_mv — Wed, 22 Nov 2023 22:32:16 GMT

@SallyHao wrote:
I see. I thought people who are in the new point system can also gain loyalty points...

@SallyHao Please see the link below. It explains what points are awarded and when:

https://www.publicmobile.ca/en/on/get-help/articles/public-points

Re: Where are my loyalty points?

ottawa — Wed, 22 Nov 2023 22:34:36 GMT

@SallyHaoWhat @kb_mv said. But to over-simplify, the Points system typically gives you less for similar spending.

Re: Where are my loyalty points?

kb_mv — Wed, 22 Nov 2023 22:35:51 GMT

@SallyHao wrote:
Then I wonder how did old customers gain rewards in the loyalty program? How is that better than the points system, just out of curiosity? I just used PM for one year.

@SallyHao Old customers got money under the old rewards program and continue to do so so long as they stay on the old rewards plan.$1 off per month for each year with PM up to a total of $5 per month off. Much better than points as funds are deposited to account monthly and reduce your bill.

Re: Where are my loyalty points?

pmbc — Wed, 22 Nov 2023 22:38:53 GMT

For clarity the new points system was implemented January 25, 2022. Anyone joining after this date will have no choice but be enrolled in the points system. Customers before that date had a choice to stay on the old rewards system or enroll in the points system.

Re: Where are my loyalty points?

SallyHao — Wed, 22 Nov 2023 22:43:11 GMT

From this link you provided, it seems that PM is providing $1 for every 30 days we stay with them?

Edit: Ah, nvm. I misunderstood it just now.

Re: Where are my loyalty points?

kb_mv — Wed, 22 Nov 2023 22:44:58 GMT

@SallyHao It seems we are going circles. PM does not give anyone $1 for every 30 days of service. What the link I sent shows is if you change from Old money rewards to new points rewards, you will get 1 POINT for every 30 days you have been with them. It is a ONE TIME award.

Re: Where are my loyalty points?

SallyHao — Wed, 22 Nov 2023 22:46:33 GMT

Yea, I realized that right after I submitted my previous question to you...

Re: Where are my loyalty points?

ottawa — Thu, 23 Nov 2023 04:40:04 GMT

@SallyHao Gave you a Bravo for following up so promptly. 🙂 Welcome to PM.

BTW, much as we criticize the new Points system (vs the old Rewards system), plans are much cheaper now. Not just PM's doing but as I posted elsewhere, I recently cycled a friend through the following (QC only) plans:

$40/5GB (3G? 4G? speed)
$102/60GB @ 4G speed ($34/20GB/30days, paid 90 days at a time)
[*]$34/20GB @ 4G speed (paid 30 days at a time)
[*]$29/3GB @ 4G speed
$29/6GB @ 4G speed
[*] means a plan was booked but changed before renewal

They've gone from $40 to $29 for the same service (more data and faster speed are irrelevant to them, they were debating going to the $25/1GB @ 3G speed plan before all this happened).

They're paying 27.5% less for the same service in their minds. Technically a bigger drop than that, after Rewards their new plan is 67% of what they were paying before. Can't really credit Telus/PM for that (more likely Videotron/Freedom driving the market) but hey the core concept of competition is they chase each other down. 🙂

Re: Where are my loyalty points?

SallyHao — Wed, 22 Nov 2023 23:11:13 GMT

Omg, when did they have the @$29 for 6GB 4G plan?!!! I have been using the $25 plan for a year and I didn't know it..... I need it so much.... I just changed to the $34 5G plan for black friday sale but I don't even need that much extra data....

I'm very confused about the 90-day subscription plans... What does that even mean...?

Re: Where are my loyalty points?

hTideGnow — Wed, 22 Nov 2023 23:07:12 GMT

HI @SallyHao

are you in Quebec ? if not, you can't get those plans

https://www.publicmobile.ca/en/qc/plans#ALL