topic Re: Refer-a-Friend Rewards in Get Support

Refer-a-Friend Rewards

Big8D — Wed, 22 Nov 2023 20:04:34 GMT

A friend of mine used my Refer-a-Friend code open a account and subscribed $34/20GB plan a few days ago, however I don’t see the reward credit in the Rewards tab of my account, any idea?

by the way l, i am with the old rewards.

thanks

Re: Refer-a-Friend Rewards

Andy85 — Wed, 22 Nov 2023 20:10:11 GMT

@Big8D You will see the credit within 72 hours. 🙂

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refer-a-Friend Rewards

Big8D — Wed, 22 Nov 2023 20:22:23 GMT

It’s last Sunday, over 72 hours.

Re: Refer-a-Friend Rewards

BKNS27 — Wed, 22 Nov 2023 20:30:27 GMT

@Big8D

You should have got a text “Cha-ching! You just added to your Refer a Friend Reward-way to go! Keep referring to earn more. View your Reward” when your friend entered your referral code.

Double check with your friend on the referral code to see if it was entered correctly.

If not, they will need to private message a CS_Agent to have it corrected by clicking on the avatar then Message>pen/paper icon.

Re: Refer-a-Friend Rewards

Big8D — Wed, 22 Nov 2023 20:41:15 GMT

He followed my referral link but seems something went wrong, I don’t get the message that you mentioned and my friend is waiting for the SIM card to be shipped to his place.

Re: Refer-a-Friend Rewards

BKNS27 — Wed, 22 Nov 2023 21:11:05 GMT

@Big8D

It sounds like they activate an eSIM rather than a regular SIM if they are waiting for a new SIM to arrive.

It doesn’t sound like they have an eSIM compatible phone.

Best they contact a CS_Agent.