topic Re: Wrong amount on invoice in Get Support

Wrong amount on invoice

Nick44 — Wed, 22 Nov 2023 17:34:31 GMT

Had a 40$ plan with 6$ refer a friend and 2$ loyalty , and 2$ autopay. Total 30$ plus tax.

switch to 3 month plan for 40$/month

120-(3x10)=90$ plus tax

was charged 110$ plus tax.

any help please

Re: Wrong amount on invoice

pmbc — Wed, 22 Nov 2023 17:45:06 GMT

@Nick44 This is actually correct. You'll see monthly credits in months 2 & 3, so 2x$10 credits in the next two months. Then when this renews, you'll have 1 more month of credit for your 2nd bill. This is how the 90 day sub works. You do lose out on credits for the first bill but subsequent bills will be right.

Re: Wrong amount on invoice

mojorising — Wed, 22 Nov 2023 17:40:58 GMT

You will only receive 1 time the rewards ($10 in your case) from a 30-day plan to a 90-day plan.

After the 90 days that is when you will have 3 times the rewards ($30).

Re: Wrong amount on invoice

will13am — Wed, 22 Nov 2023 17:45:49 GMT

@pmbc wrote:
@Nick44 This is actually correct. You'll see monthly credits in months 2 & 3, so 2x$6 credits in the next two months. Then when this renews, you'll have 1 more month of credit for your 2nd bill. This is how the 90 day sub works. You do lose out on credits for the first bill but subsequent bills will be right.

The only thing I found to be inconsistent is the treatment of autopay. The first 90 day cycle only generates $2 reward whereas subsequent cycles generate $6 reward. Being a customer that started out on a 90 day plan in 2016, I am much more accustomed to the old way of issuing rewards for 90 day plans where the outcome was far more intuitive.

Re: Wrong amount on invoice

BKNS27 — Wed, 22 Nov 2023 18:05:20 GMT

@Nick44

PM won’t give you a lump sum of $30 credit just encase you port out so the $10/month credit will be applied on your next renewal date.