topic Unable to activate Subscription in Get Support

Unable to activate Subscription

kirkl — Wed, 22 Nov 2023 15:14:45 GMT

Hi, I recently signed up for a plan but the Public Mobile App errored out and went to a "SUBSCRIPTION NOT ACTIVATED" screen. If I follow the "Get Support" button it takes me to a chatbot, and if I click the button from there it takes me to a white screen. Any advice appreciated.

Re: Unable to activate Subscription

hTideGnow — Wed, 22 Nov 2023 15:16:54 GMT

HI @kirkl

are you activating eSIM? if you are , check if you have a Welcome email and see if you can scan that QR code to install the eSIM.

if that does not help or you are not activating eSIM, please submit ticket with CS agent by messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to activate Subscription

kirkl — Wed, 22 Nov 2023 15:21:12 GMT

Hi,

Yes I was using the app via a QR code I scanned. During the activation process it errored out and now it will not let me proceed. I'll try using that reply box. This process is very confusing, I have no idea what is actually customer support.