topic Re: Unable to submit ticket in Get Support

Unable to submit ticket

Gagwen — Wed, 22 Nov 2023 01:44:10 GMT

I didn't receive an sms to transfer my # (been more than 90mins)

I tried submitting a ticket and keep getting error

Re: Unable to submit ticket

Handy1 — Wed, 22 Nov 2023 00:58:23 GMT

@Gagwen Use this direct link to message support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to submit ticket

Chalupa_Batman — Wed, 22 Nov 2023 01:11:09 GMT

Hi @Gagwen

Can you confirm a few things? Are you porting in your number from another provider? Are you porting out to another provider? Thanks. Look forward to helping you.

Re: Unable to submit ticket

Gagwen — Wed, 22 Nov 2023 01:13:21 GMT

I'm porting a number out of another provider to public mobile

Re: Unable to submit ticket

Handy1 — Wed, 22 Nov 2023 01:14:42 GMT

@Gagwen No worries I’ll send you the porting team number private message and they can re trigger the port request for you

Re: Unable to submit ticket

DanielD43 — Wed, 22 Nov 2023 07:37:36 GMT

I have the same problem. Cannot submit ticket PLUS cannot login to my account because their glitchy system does not send verification code to my email and my phone.