topic Lock out of account in Get Support

Lock out of account

Huntski — Wed, 22 Nov 2023 05:40:53 GMT

Keep getting this message everytime I attempt to login. "Exceeded the number of log-in attempts. Your account is locked. Please try again after 1 hour" How do I fix this.

Re: Lock out of account

SourDude1234 — Wed, 22 Nov 2023 05:31:09 GMT

Hi @Huntski ,
Try using incognito mode, clearing your app/browser cache and using a different browser.
If no luck, contact CS Agent using the link below
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Cancel account

Huntski — Wed, 22 Nov 2023 05:31:12 GMT

How do I cancel an account of someone who passed away?

Re: Cancel account

computergeek541 — Wed, 22 Nov 2023 05:45:12 GMT

@Huntski wrote:
How do I cancel an account of someone who passed away?

Sorry to hear that? Was that person's credit card card being used to pay for the Public Mobile service? If that's the case, the credit card would be cancelled as soon as the bank is informed that the customer has passed away. This would cause payment to Public Mobile to fail and the Public Mobile account would automatically close after the account has been in suspension for 90 days.

Re: Lock out of account

4star601 — Wed, 22 Nov 2023 06:41:35 GMT

Been receiving that for over 24 hours myself