topic Re: Help! Need a new request text in Get Support

Help! Need a new request text

Mattycarl — Wed, 22 Nov 2023 01:47:33 GMT

Hello! I have been unsuccessful in moving from Shaw/Rogers to Public. I am currently paying for Public but cannot use it. I missed the original text message to move over. Please help! I also need a new eSIM because I have a new device.

Re: Help! Need a new request text

softech — Wed, 22 Nov 2023 01:48:50 GMT

@Mattycarl

you didn't get a text from Shaw/Rogers or you missed the 90 mins?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Help! Need a new request text

Mattycarl — Wed, 22 Nov 2023 01:56:41 GMT

I missed it because it was during the Roger’s takeover of Shaw and I didn’t have the new sim installed. Thanks!