topic Re: Data, SMS, and Calls not working. in Get Support

Data, SMS, and Calls not working.

pfTony — Wed, 22 Nov 2023 00:34:22 GMT

Subscription was activated yesterday. eSim has been added to iPhone and is currently the only active SIM on the device. No data is working, SMS are not going through or going out, calls will ring for incoming and outgoing but cannot connect when answered on either end.

Re: Data, SMS, and Calls not working.

Handy1 — Wed, 22 Nov 2023 00:36:19 GMT

@pfTony Try rebooting the phone or reset network settings , if still no luck please submit ticket with support to investigate

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data, SMS, and Calls not working.

pmbc — Wed, 22 Nov 2023 00:38:15 GMT

@pfTony Is this a new number or ported? If ported, does your old SIM still work? If so, the port didn't work properly and you'll have to attempt port again.

Re: Data, SMS, and Calls not working.

pfTony — Wed, 22 Nov 2023 00:39:13 GMT

Phone has been rebooted and network settings have been reset. No change.

Re: Data, SMS, and Calls not working.

pfTony — Wed, 22 Nov 2023 00:43:20 GMT

This number was ported. The old SIM does not work, I just put it back in and no connection to any network.

Re: Data, SMS, and Calls not working.

pmbc — Wed, 22 Nov 2023 00:49:56 GMT

@pfTony wrote:
This number was ported. The old SIM does not work, I just put it back in and no connection to any network.

If porting didn't work properly, give the porting team a call. I'll send you a PM with their number.