topic Client Not Available in Get Support

Client Not Available

R27 — Tue, 21 Nov 2023 14:47:05 GMT

Hi, my account is definitely active. Suddenly getting above message. Ironically this started when my 15 day US roaming add on expired. Not sure if a connection there or not. I have tried re-booting both the phone and the sim card with no success.... still in the US..... Thx

Re: Client Not Available

hTideGnow — Tue, 21 Nov 2023 15:13:54 GMT

HI @R27 wait an hour and try to use Incognito/Private/Secret mode on your browser to login My Account

if you don't want to wait or still unable to login after an hour, please submit a ticket with CS agent by messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Client Not Available

R27 — Tue, 21 Nov 2023 16:36:34 GMT

OK, Im in Incognito mode....

Re: Client Not Available

hTideGnow — Tue, 21 Nov 2023 17:22:43 GMT

HI @R27

.. and it works now?

Re: Client Not Available

R27 — Tue, 21 Nov 2023 17:27:45 GMT

Not sure, maybe something I don’t understand. Still in the US, roaming plan has expired. When I call my PM number from a US phone, should I not still get my voice mail, not client not available ??

Re: Client Not Available

R27 — Tue, 21 Nov 2023 17:30:37 GMT

Had a friend in Canada call and getting client not available. So I guess not working.

Re: Client Not Available

hTideGnow — Tue, 21 Nov 2023 18:50:45 GMT

HI @R27

if the US roaming expires today, you usually need to wait 24 hours to re-buy the same addon

if you want to rebuy now , or if you have trouble even to login , please submit ticket with PM agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And for workarounds with call, use VoIP app TextNow , you can use it anywhere with Wifi

Re: Client Not Available

R27 — Tue, 21 Nov 2023 20:57:27 GMT

Appreciate the help but just trying to get the basic phone to work again. The roaming deal expired at least 2 if not 3 days ago. I'll put a ticket in.. As a side bar, my wife purchased another 15 days and now nothing works. PM generally works well until you go into that app and do anything.... Then there's always trouble.... I dread going in it... IT is certainly not their forte..

Re: Client Not Available

R27 — Wed, 29 Nov 2023 14:06:50 GMT

One more attempt.... I have an active account. In Florida , don't have roaming. Sometimes when my phone is called you get "client not available" vs going to VM, and sometimes it rings here in Florida. It's starting to seem like the client not available happens in the morn and rings here when I try it in the aft..... Been through 5 - 7 different people and no solution. Plus the next person doesn't read all the prior emails and that gets confused. System doesn't really work well. Didn't realize the folks I'm talking to aren't tech support and they advised that would take time. So, been a week now. Requested a ticket be put in and never heard back. Appreciate it if someone could advise where we are...