topic Re: Sim card in Get Support

Sim card

Shoodie — Tue, 21 Nov 2023 23:28:57 GMT

Have not received my sim card, tried to send a trouble ticket but it needed an invoive number which I don't have. Went on live chat and they said they coundn't help with online orders

Re: Sim card

Chalupa_Batman — Tue, 21 Nov 2023 23:30:51 GMT

Hi @Shoodie

It takes up to 3 weeks to receive a SIM card. If it's been more than 3 weeks, here's how you contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

LitlLdy — Tue, 21 Nov 2023 23:31:50 GMT

@Shoodie wrote:
Have not received my sim card, tried to send a trouble ticket but it needed an invoive number which I don't have. Went on live chat and they said they coundn't help with online orders

@Shoodie , How long ago did you place your order? It took over 3 weeks to receive my SIM Card from Public Mobile which is delivered through Canada Post! Some get theirs much faster.

If it has been over 10 business days please send a private message to CS_Agent for help. The chatbot/virtual assistant is broken sorry. 😔

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: Sim card

George06 — Tue, 21 Nov 2023 23:32:01 GMT

You can message CS_agent in community as private message and provide your email which you used to order your sim

Re: Sim card

LitlLdy — Tue, 21 Nov 2023 23:33:44 GMT

@Shoodie , if you ever need another one or extra one please choose one of the options below. Which are much faster.

Telus, Koodo, or Mobile Klinik store

https://www.publicmobile.ca/en/nb/store-locator

Amazon Canada $4.99 + tax & free shipping with Amazon Prime

Public Mobile SIM Card on Amazon

Re: Sim card

Shoodie — Tue, 21 Nov 2023 23:46:24 GMT

I was told 10 day and the confimation email said I should receive it by today

Re: Sim card

Shoodie — Tue, 21 Nov 2023 23:48:06 GMT

Thanks for the link I will try that.