topic Did not get sim card in Get Support

Did not get sim card

KKKK — Tue, 21 Nov 2023 22:42:30 GMT

The money has been deducted and I have not received any sim card!

Re: Did not get sim card

pmbc — Tue, 21 Nov 2023 21:43:48 GMT

@KKKK it can take 5-7 business days to receive the card. If it's been that long, you can reach out to CS_Agent to get them to check status.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Did not get sim card

hairbag1 — Tue, 21 Nov 2023 21:49:28 GMT

@KKKK

it's been taking up to 3 weeks for delivery of some sims ordered from PM website. Are you aware that esim is free for all new accounts right now ?

Re: Did not get sim card

Andy85 — Tue, 21 Nov 2023 21:51:44 GMT

@KKKK When did you purchase your sim card?

Re: Did not get sim card

KKKK — Tue, 21 Nov 2023 22:03:48 GMT

It was mentioned that sim card would take upto 2 business days. now it has been 7 days , I placed order online on 10th Nov.

Re: Did not get sim card

KKKK — Tue, 21 Nov 2023 22:04:07 GMT

I placed order online on 10th Nov.

Re: Did not get sim card

Andy85 — Tue, 21 Nov 2023 22:07:15 GMT

@KKKK In my experience, it had taken between 7 to 10 business days. Worst case scenario, you can also opt for the eSim. If your phone is compatible, it is absolutely free! 🙂

Re: Did not get sim card

computergeek541 — Tue, 21 Nov 2023 22:42:03 GMT

@KKKK wrote:
It was mentioned that sim card would take upto 2 business days. now it has been 7 days , I placed order online on 10th Nov.

Public Mobile means to say that they will ship within 2 business days. This isn't an indication of arrival time.

Re: Did not get sim card

KKKK — Tue, 21 Nov 2023 22:51:00 GMT

unfortunately- my mobile is not compatible for eSim.

Re: Did not get sim card

Gwanzi — Tue, 21 Nov 2023 23:45:20 GMT

omg, you have to ask for a physical sim card from web or app now.

Re: Did not get sim card

KKKK — Wed, 22 Nov 2023 00:41:30 GMT

thats what I did, ordered online.

Re: Did not get sim card

Andy85 — Wed, 22 Nov 2023 14:31:37 GMT

@KKKK Yup, it's just a bit of a waiting game now. You'll eventually get your card.