topic Re: @CS_Agent in our Community in Get Support

@CS_Agent in our Community

Subotai — Tue, 21 Nov 2023 18:55:03 GMT

I was offered a promo via text message and responded with Yes but there was a typo in the load upload speed so the promo was sent again and I forgot to say yes.

Is there any way I could get that promo still?

Re: @CS_Agent in our Community

hTideGnow — Tue, 21 Nov 2023 18:57:10 GMT

HI @Subotai

i don't think you have to say Yes again with the new text.

But don't want you to miss the good offer, you can login to your My Account and check Change Subscription page, if a plan is scheduled, it should show there

if no pending change, please submit a prpoer ticket with CS agent using messaging and ask them to confirm

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent in our Community

pmbc — Tue, 21 Nov 2023 18:58:04 GMT

@Subotai reach out to CSAGent directly via private message. You can use this link,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS Agent doesn't monitor this forum.

Re: @CS_Agent in our Community

hairbag1 — Tue, 21 Nov 2023 19:08:15 GMT

@Subotai

as long as you replied with a Yes to origianl message...you're good to go at next renewal.

added...in part, here's the original SMS;

"Reply YES to get this limited time offer added to your account and will take effect on your next renewal date."

Re: @CS_Agent in our Community

dust2dust — Tue, 21 Nov 2023 18:58:49 GMT

Log in to your account and go to Subscriptions & add-ons and you might see that the plan is scheduled for your next renewal. When is/was the renewal after you first replied with the yes?
Interesting question though.

Re: @CS_Agent in our Community

Subotai — Tue, 21 Nov 2023 19:17:08 GMT

thank you, in response to everyone else to, the plan isn't on my my subscriptions page. I was told by the chat to come here and ask a customer service agent for help as the ticket paged kept 404ing on me

Re: @CS_Agent in our Community

dust2dust — Tue, 21 Nov 2023 19:20:25 GMT

When was/is your renewal? I think these text offers get put in after a period of time. They don't seem to just bang in to the account upon saying yes. Keep your proof of reply and the date you did that in case it doesn't show up.

Re: @CS_Agent in our Community

DennyCrane — Tue, 21 Nov 2023 19:35:37 GMT

You do not need to respond to the clarification text. You already accepted the first offer, so you're good. It was just a typo they were clarifying.