topic Re: OPT verification in Get Support

OPT verification

Aolanewday — Tue, 21 Nov 2023 14:23:57 GMT

Hello, I have just ported my phone but am unable to receive text message on my phone to confirm my identity so I can get full access. There is also no other option to receive via email. Please how do I resolve this.

Re: OPT verification

hTideGnow — Tue, 21 Nov 2023 14:41:14 GMT

HI @Aolanewday

but can you receive inbound calls? it could be your porting was not completed.

Will send you a number to your Community inbox. That is the porting team number and please call and confirm if your porting was completed

And for the login to My Account, try to click Didn't receive code and check if sending via email is an option there, maybe you can login My Account via email 2FA

Re: OPT verification

Gwanzi — Tue, 21 Nov 2023 16:32:36 GMT

Please check your trash message firstly, if there is nothing, please check how long have you waited for, if the time was over 90mins, please submit your ticket to representative or agent and let them send requests to your previous carrier service again.