topic Re: Plan Change (Do I keep my Old Rewards Program) in Get Support

Plan Change (Do I keep my Old Rewards Program)

edinez1 — Thu, 09 Nov 2023 14:33:47 GMT

I currently have 3G Plan @ $25/month.
I want to change to the 4G Plan @ $34/month.

I would like to know the following
1. I am currently on the old rewards program and would like to keep it that way. Will it change to the new program or do I get to keep the old program?
2. I have with existing plan, the following add ons. Will I get to keep them or will they be lost?
A. 2x 2G Data bonus
B. 1000 International Long Distance minutes
C. 1000 Canada Long Distance minutes

Re: Plan Change (Do I keep my Old Rewards Program)

HALIMACS — Thu, 09 Nov 2023 14:38:58 GMT

You'll keep the old rewards and add ons.

The plan bonuses are YMMV. Depends what the original terms stated when you got them.

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Re: Plan Change (Do I keep my Old Rewards Program)

edinez1 — Tue, 21 Nov 2023 15:20:48 GMT

An Update.

The data add on are NOT compatible with the 4G & 5G subscriptions. But the extra long distance minutes add on are switched over to the new plan.

Thanks,

Re: Plan Change (Do I keep my Old Rewards Program)

dust2dust — Tue, 21 Nov 2023 15:31:14 GMT

Was that a claim from support? I think we would all agree that that is 1/3 true. The only time data add-ons become incompatible is on 5G unlimited plans. Data add-ons will still work and be switched over to the 5G roaming plans and all 4G plans. (and of course 3G plans)