topic Never Received SIM card in Get Support

Never Received SIM card

Travisneufeld — Tue, 21 Nov 2023 14:48:24 GMT

I placed my order over a month ago and never received my SIM card its been 30+ business days. I was also charged 2 times for the sim card!

Re: Never Received SIM card

hTideGnow — Tue, 21 Nov 2023 14:49:27 GMT

HI @Travisneufeld

PM sim card deliver could take as many as 3 weeks, but one month is too much

Please submit ticket with CS agent using messaging and ask them for update and likely resend the card

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Never Received SIM card

hairbag1 — Tue, 21 Nov 2023 14:56:32 GMT

@Travisneufeld

additionally...are you aware that esim's are gratis right now for all new accounts. Depending on if your phone is esim capable...might be a good option to get a start on your Public Mobile plan activation.

Re: Never Received SIM card

DennyCrane — Tue, 21 Nov 2023 14:59:30 GMT

This is typical, unfortunately. Buy from Amazon or find a local Telus/Koodo store that has stock of them. Then contact t @CS_Agent to ask for a refund on your initial order.