topic APN Settings in Get Support

APN Settings

gilnockie1957 — Sat, 21 Jun 2025 19:23:08 GMT

I am having no luck getting help from CS Agents. I think my APN setup may be wrong but have no idea how to fix it. I have reset and no difference.

also, I remember years ago I had the same problems with roaming and they reset me on the network. I wish I could get an agent to do that. All they want me to do is buy another plan

Re: APN Settings

TheSterlinger — Tue, 21 Nov 2023 12:52:14 GMT

Hi @gilnockie1957 ,

Are you on iOS or Android?

Re: APN Settings

Chalupa_Batman — Tue, 21 Nov 2023 12:52:23 GMT

Morning.

APN is sp.mb.com

What kind of phone do you have? Sorry but I'm off to work. You'll have to Google how to change the settings or someone else will have to help you further.

On a side note, a CS Agent can easily reset your network. Message a CS Agent back and tell them you want a network reset. If I remember correctly, you will have to have your phone off for it to go through. Also, if they refuse to do it, ask that your request be escalated to a supervisor.

Re: APN Settings

TheSterlinger — Tue, 21 Nov 2023 13:00:59 GMT

If your on iOS you can reset your APN by going to Setting, Cellular, Cellular Data Network and press Reset Network. Then restart.

For Android go to Setting, Connections, Mobile Networks, Access Point Names, Then click the right dots in the top right hand corner, click Reset to default. Then restart.

If that doesn’t work then you can contact a CS agent and ask for a network reset. As @Chalupa_Batman stated.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: APN Settings

Grand_Total — Tue, 21 Nov 2023 13:31:45 GMT

@Chalupa_Batman wrote:
APN is sp.mb.com

My APN shows isp.mb.com, note the "i".

Re: APN Settings

TheSterlinger — Tue, 21 Nov 2023 13:47:42 GMT

It’s the same thing with or without the i just checked.

Re: APN Settings

dust2dust — Tue, 21 Nov 2023 15:04:24 GMT

@TheSterlinger- Hey way to make me learn something new. I tested as well and indeed it works. Interesting. Thanks.

Re: APN Settings

gilnockie1957 — Wed, 22 Nov 2023 01:54:32 GMT

I tried many times to have it reset but all I was told is “you need a new package “. After I said that I did not think that was the case, they would never respond. There seems to be no accountability with the people working here

Re: APN Settings

softech — Wed, 22 Nov 2023 01:59:06 GMT

@gilnockie1957

What made you think your APN was not correct? you have no internet at all or just not working for some particular thing?

And iOS or Android?

if iOS, make sure the Carrier Profile is updated

if Android, Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: APN Settings

Maria41 — Wed, 05 Jun 2024 02:22:19 GMT

I used that and finally my data is working thank you so much!

Re: APN Settings

retro007 — Thu, 13 Jun 2024 15:19:17 GMT

I know with my BYOP Oneplus 8t whenever a system update happens it resets the APN and the MMS Proxy and MMS Port are changed from the form youve shown and do make the network a bit squirrely. For instance rich text messaging fails most of the time and sending pictures also fails.

Anyways adjusting to your posted values fixes it.

Re: APN Settings

dipu617 — Thu, 10 Apr 2025 20:22:32 GMT

Thanks mate. You're a life saver. Got an Umidigi phone from Amazon yesterday but it wasn't connecting to mobile internet. Tried everything possible but still couldn't get it to work. Then found your post and followed the steps..... it worked like a charm. Kudos to you.👏👋👍😊

Re: APN Settings

AndyCandy — Thu, 17 Jul 2025 18:55:37 GMT

Thank you! This is exactly what I needed for Umidigi Phone.