topic Re: Error Activating ESim in Get Support

Error Activating ESim

PrettyPixel — Tue, 21 Nov 2023 04:30:16 GMT

I subscribed and downloaded the app, followed all the steps including downloading the eSIM and following the prompts on my iPihone, and selected to port my number. It said to was 30 mins to 5 hours. I checked an hour later and an error popped up saying failure to activate eSIM - contact Public Mobile. Help!

Re: Error Activating ESim

Handy1 — Tue, 21 Nov 2023 04:31:29 GMT

@PrettyPixel use this direct link to submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error Activating ESim

PrettyPixel — Tue, 21 Nov 2023 04:42:06 GMT

Thanks. I have sent it now.

Re: Error Activating ESim

LitlLdy — Tue, 21 Nov 2023 05:20:31 GMT

@PrettyPixel wrote:
I subscribed and downloaded the app, followed all the steps including downloading the eSIM and following the prompts on my iPihone, and selected to port my number. It said to was 30 mins to 5 hours. I checked an hour later and an error popped up saying failure to activate eSIM - contact Public Mobile. Help!

@PrettyPixel , after you install your eSIM did you do these steps below to activate it?

Reboot your phone.

In cellular settings make sure that ‘Turn On This Line’ is selected & reboot your phone. (You may need to reset network settings then reboot)

Edit: Also, did you leave your previous provider’s SIM Card in your iPhone so you can receive the text message from them to approve the authorization request to port your phone number to Public Mobile by replying YES within 90 minutes of receiving the text message?

Re: Error Activating ESim

PrettyPixel — Tue, 21 Nov 2023 12:51:27 GMT

yup that’s the problem. I got the text messsage and didn’t notice it and failed to say yes. What do I do now?