topic Confirmation Code Error in Get Support

Confirmation Code Error

GhostVandal — Tue, 21 Nov 2023 04:16:46 GMT

Hi all,

I recently ported my number to Public Mobile, however, when requesting a confirmation code to log into my account, the previous number on the account shows up rather than my current number. Any fixes?

Thanks

Re: Confirmation Code Error

softech — Tue, 21 Nov 2023 04:20:24 GMT

@GhostVandal can you login by asking the code to send to your email?

On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

Once you are in, go to Profile, click Manage EverSafe id and then update the phone number

if you cannot My Account still, message support and ask them to sort it out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Confirmation Code Error

GhostVandal — Tue, 21 Nov 2023 04:24:51 GMT

Thanks @softech worked like a charm!