topic Re: How do I contact someone for referral help? in Get Support

How do I contact someone for referral help?

Michelle_S — Tue, 21 Nov 2023 03:42:51 GMT

@CS_Agent
Hello, I signed up with PM due to my husband's instance of switching over. I forgot to use his referral code during the signup process. How do I go about entering this now so that we can both benefit? Thanks very much.

Re: How do I contact someone for referral help?

TheSterlinger — Tue, 21 Nov 2023 03:43:23 GMT

You can speak to a Public Mobile CS agent about it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I contact someone for referral help?

softech — Tue, 21 Nov 2023 03:44:00 GMT

@Michelle_S

PM support can help to add it back. Just open ticket with them using messaging

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How do I contact someone for referral help?

h_sy — Tue, 21 Nov 2023 03:46:52 GMT

Reach out to support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I contact someone for referral help?

hairbag1 — Tue, 21 Nov 2023 03:55:33 GMT

@TheSterlinger

I may just be nit-pickin' here but just to be clear...there is nobody to "speak to". That link you provided is to message a Customer Support person. All issues are dealt with via this messaging procedure rather than traditional live support. Just pointing it out so there's no misleading expectation of live support. Keep up the great help otherwise...and forgive me for stickin' my oar in.

Re: How do I contact someone for referral help?

Michelle_S — Tue, 21 Nov 2023 04:21:14 GMT

Thanks very much everybody, much appreciated.