topic Re: Changing my subscription plan in Get Support

Changing my subscription plan

vichee07 — Tue, 21 Nov 2023 03:27:46 GMT

Hello Public Mobile Community,

I have a few questions regarding my subscription.

I paid for 90 day cycle until Jan 12, 2024. What happens if I cancel Public Mobile before my subscription cycle ends? Do I get my remaining balance back?

Currently, I set my subscription plan change to $34/month as of Jan 13, 2024. What happens if I change my subscription now? Do I get a refund for the difference?

Also, I changed my subscription on Oct 15 to get the benefit of the promotion (5G 3, 50G per month, $40/month for $45 on 90-day advance payment). I should have been charged $120 for 3 months with the promotion deal but I was charged $135.

Thank you for your help with this in advance!

Re: Changing my subscription plan

computergeek541 — Tue, 21 Nov 2023 03:30:40 GMT

@vichee07 wrote:
Hello Public Mobile Community,
I have a few questions regarding my subscription.
I paid for 90 day cycle until Jan 12, 2024. What happens if I cancel Public Mobile before my subscription cycle ends? Do I get my remaining balance back?
Currently, I set my subscription plan change to $34/month as of Jan 13, 2024. What happens if I change my subscription now? Do I get a refund for the difference?
Also, I changed my subscription on Oct 15 to get the benefit of the promotion (5G 3, 50G per month, $40/month for $45 on 90-day advance payment). I should have been charged $120 for 3 months with the promotion deal but I was charged $135.

There are no refunds and no credits given for partially used plans. To avoid losing the remainder of you existing plan, avoid using the immediate plan change option. Instead, pre-schedule a plan change to occur at the time of the next renewal.

Re: Changing my subscription plan

hairbag1 — Tue, 21 Nov 2023 03:31:13 GMT

#1...nope

#2...nope

# 3...use this link to message Customer Support re: if you were overcharged.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing my subscription plan

dust2dust — Tue, 21 Nov 2023 03:32:45 GMT

1a - you would have to port out or ask support to cancel before your plan ends. 1b - No.
2a - You would pay now and lose all that you had paid for the previous plan. 2b - No. See 1b above.

It sounds like you might have got on to the 30 day plan. Are you sure about your plan expiry?

Re: Changing my subscription plan

softech — Tue, 21 Nov 2023 03:32:16 GMT

@vichee07

if you use Change Plan now , you won't get the remaining balance back

better to use Change on Renewal to schedule the plan change after your current 90 days cycle. PM usually will honour a schedule plan change as long as you make the Change on Renewal request when the deal is still available. Please keep a screenshot of the schedule plan change for yourself

For the charge $120 vs $135, any chance it was just tax on top of $120?

Re: Changing my subscription plan

vichee07 — Tue, 21 Nov 2023 03:35:50 GMT

Thanks for the reply!

The tax is 5% which should have then be only $126.