topic Re: Canada-US Plan in Get Support

Canada-US Plan

mo27 — Sat, 15 Jul 2023 15:54:25 GMT

Hello all,

New PM customer here. I got an ad for a $50/mo Canada-US plan with 40GB - seemed too good to be true, but after reading the fine print, I understood it to be true. I can use my plan in the US to call US numbers and also use my data as if I'm in Canada. I was paying $50/mo for Canada-only and 25GB. I don't use all the data, but travel to the US relatively frequently, so the extra $10/mo was worth it for me.

I have a trip coming up and want to use this plan in the US. I want to confirm the following:

1- I can use the data in the US, simply by turning on roaming and using it as I would at home WITHOUT roaming charges.

2- I can call US numbers while in the US with my Canadian plan.

From the sound of it, it's a relatively new plan, and I wanted to make sure I understand the terms. Attached is a screenshot from the terms and conditions. Thank you in advance!

-Mo

Re: Canada-US Plan

softech — Sat, 15 Jul 2023 15:58:20 GMT

@mo27

that sound right. of course, we are just customers here, so, if you want an official acknowledgment, please message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

And one thing, while no roaming charge, you still need "roam" on T-Mobile. So, make sure you enable Mobile Data Roaming in order to use data on T-Mobile network (again FREE as it is included with your plan)

For calling, make sure VoLTE toggled on (unless you have an iPhone, which the toggle is hidden and it is already turned on)

Re: Canada-US Plan

Handy1 — Sat, 15 Jul 2023 15:59:48 GMT

@mo27 You read it right it’s real and limited time so bet while you still can and yes you can call the US and back to Canada from the US with that plan. Good for use in both countries talk text and data

Re: Canada-US Plan

hairbag1 — Sat, 15 Jul 2023 16:30:57 GMT

@mo27

you read it right.

Another option; PM has a 15 Day US talk/text/3GB data package for $30.

BTW...there's never any added roaming charges with your PM account. As it's a pre-paid service, you only get what you pre-pay for. You'll never get a surprise bill for something you didn't want.

Re: Canada-US Plan

Mmmb — Tue, 03 Oct 2023 15:52:54 GMT

@mo27 did you end up going with it and testing it in the US?

I'm also curious about this plan and how it works! Thanks for starting the conversation!

Re: Canada-US Plan

mo27 — Tue, 03 Oct 2023 16:01:52 GMT

Hello!

I did end up going with this plan and it works seamlessly. Simply turn on roaming when you arrive in the US and you’re good to go! Simple enough, and while I thought it was too good to be true, it actually is true!!

Re: Canada-US Plan

Mmmb — Tue, 03 Oct 2023 16:09:55 GMT

Thanks so much for the quick reply and with great news too! I really appreciate it!

Re: Canada-US Plan

Kevin66 — Fri, 13 Oct 2023 18:48:14 GMT

Also have the same question

Re: Canada-US Plan

hTideGnow — Fri, 13 Oct 2023 18:49:37 GMT

@Kevin66 wrote:
Also have the same question

HI @Kevin66

same question, but the replies above helped?

if not, please let us know exactly what question you still have

Re: Canada-US Plan

Frankandernest — Tue, 21 Nov 2023 01:17:31 GMT

I purchased this in order to go to Alaska....but the talk didn't work on 5 G ... texting and data were ok but no talk... May have been that my phone was not capable of 5 G but can't be sure of that or was it just Alaska...phone is Galaxy A8(2018)... Last year PM sold me a plan that didn't work in Alaska as they got rid of 3 G

Re: Canada-US Plan

dust2dust — Tue, 21 Nov 2023 03:24:50 GMT

@Frankandernest- It's more likely that your phone isn't enabled for volte here. Do you know if it has been? Without volte you'll get no talk in Alaska.

Re: Canada-US Plan

Annebee — Sun, 24 Mar 2024 23:25:36 GMT

Can you call Canada from the USA w/I charges

Re: Canada-US Plan

Jimmer — Tue, 26 Mar 2024 01:25:57 GMT

I got the newer version of this plan (for bring your own device): $34 for 50gb in both Canada and US. Bonkers good deal. So nice to see Canada getting some reasonable phone plans.

When I got to the US for the first time, my data did not work on my iPhone 15. Even with roaming on and adjusting my APN settings to sb.mb.com. What made the difference was that my Network Selection was set to Automatic and was connecting to Verizon, which isn’t a PM network. After I turned off Automatic and changed to T-Mobile, it worked great. I understand that AT&T is another option, if needed.

Re: Canada-US Plan

jwill — Wed, 17 Apr 2024 01:31:11 GMT

Warning, when they say "5G speeds" they mean only 5G. So coverage is terrible anywhere outside big city centers. LTE data does not work.

In my experience of a month in US, I had data only very occasionally and intermittently. On previous trips with same phone I have used a prepaid AT&T SIM and had way better coverage for a lower fee (albeit a different phone number). Next time I'll go back to that method.

Re: Canada-US Plan

Clarence700 — Mon, 05 Aug 2024 17:34:20 GMT

Just what I needed to know. Thank you.

Re: Canada-US Plan

Free_Fall — Sun, 22 Sep 2024 14:48:48 GMT

Can I call USA numbers from Canada with this 35 dollars US-Canada international plan?

Re: Canada-US Plan

slusagm — Sun, 22 Sep 2024 14:53:40 GMT

yes , you can call US for free with any of those Canada-US plans