topic Payment in Get Support

Payment

Showy11 — Tue, 21 Nov 2023 03:04:13 GMT

I cancel my service. But still charged me

Re: Payment

Chalupa_Batman — Tue, 21 Nov 2023 03:05:36 GMT

Hi @Showy11

You will have to reach out to a CS Agent for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

softech — Tue, 21 Nov 2023 03:06:30 GMT

@Showy11

how you cancel your plan? did you disable Autopay ? or did you port out the account? That are the only two ways to stop PM from continuing charging you. if you have used one of the two ways to "cancel" and PM still charge you, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there