topic Re: 5G speed issues - please help in Get Support

5G speed issues - please help

Joybellswj1 — Tue, 21 Nov 2023 02:25:29 GMT

I am in a 5G coverage area but my phone still shows LTE and I did a speed test and I am only getting 73.73 Dowload MBPS!! According to the website I should be getting up to 250 Mbps download speeds.

I have an iphone XR and an eSim.

Please help

Thank you!

Re: 5G speed issues - please help

softech — Tue, 21 Nov 2023 02:27:20 GMT

@Joybellswj1 which Nework mode settings do you have? 5G Auto or 5G On?

5G Auto will allows iPhone to drop back down to 4G to svae battery most the time when the extra speed is not needed

if you want ot test your 5G, change to 5G On and do a speed test. But remember, it could drain your battery faster

Re: 5G speed issues - please help

TheSterlinger — Tue, 21 Nov 2023 02:28:39 GMT

Hi @Joybellswj1 ,

Please note 5G for iPhones are only supported on iPhone 12 or newer.

Re: 5G speed issues - please help

softech — Tue, 21 Nov 2023 02:28:32 GMT

Actually @Joybellswj1

iphone XR does not have 5G support

Re: 5G speed issues - please help

hTideGnow — Tue, 21 Nov 2023 02:29:45 GMT

Hi @Joybellswj1

Sorry, your phone does not have 5G if it is a XR

However, if you have 5G plan, you should get better speed than 72. Please try speed test in different places

Re: 5G speed issues - please help

BKNS27 — Tue, 21 Nov 2023 02:31:40 GMT

@Joybellswj1

The iPhone XR is NOT 5G compatible. You need an iPhone SE (2022) are newer to get 5G.

Re: 5G speed issues - please help

Joybellswj1 — Tue, 21 Nov 2023 02:31:03 GMT

I tried a different speed test website and it was even lower unfortunately

Re: 5G speed issues - please help

Joybellswj1 — Tue, 21 Nov 2023 02:31:17 GMT

OH! I did not know that. booo

Re: 5G speed issues - please help

Joybellswj1 — Tue, 21 Nov 2023 02:31:46 GMT

Thank you, I didn't realize that.

Re: 5G speed issues - please help

Grand_Total — Tue, 21 Nov 2023 02:34:55 GMT

As a number of other posters have already told you your phone does not support 5G (neither does my iPhone XS). However, there is no reason why you should not see 250Mbps if you are in an area where signal is good and the tower is not overloaded. I saw 260Mbps when I ran a test after signing up.

Re: 5G speed issues - please help

Joybellswj1 — Tue, 21 Nov 2023 02:41:47 GMT

Thank you!

Re: 5G speed issues - please help

Joybellswj1 — Tue, 21 Nov 2023 02:42:21 GMT

Thanks, I figured out through other members that the iphone XR is not 5G compatible, boo.