topic Re: referral code in Get Support

referral code

Suelee — Tue, 21 Nov 2023 02:33:26 GMT

My referral code that I entered was not applied

Re: referral code

BKNS27 — Tue, 21 Nov 2023 02:34:53 GMT

@Suelee

You can’t use your referral code on an existing account. It only works for new activation.

Re: referral code

hTideGnow — Tue, 21 Nov 2023 02:35:17 GMT

HI @Suelee

no worries, just submit a ticket with CS agent by messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: referral code

mojorising — Tue, 21 Nov 2023 02:35:26 GMT

It usually takes 3 days. if it's now beyond that, message a CS Agent at the the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep checking your Community inbox envelope icon on top right after the ticket is submitted. CS Agent will reply to you there.

Re: referral code

Suelee — Tue, 21 Nov 2023 02:36:57 GMT

it is a new account

Re: referral code

Chalupa_Batman — Tue, 21 Nov 2023 02:38:39 GMT

Hello @Suelee

If you just signed up for Public Mobile, it takes up to 72 hours for you to get the $10 discount. If you applied a friends code, ask if they got the CHICK CHING text message yet. If it's been less than 72 hours, they may not have got it. If it's past 72 hours, then you can reach out to a CS Agent with the links provided below.