topic Re: No working mobile number in Get Support

No working mobile number

Chau2 — Tue, 21 Nov 2023 02:15:40 GMT

Please help!

I signed up to PM from Rogers but was having trouble setting my my esim and I had tried three different Esims, without any luck.

Rogers has cancelled my service but I’m still not activated successfully with PM. My phone number wouldn’t port and now I’m left without a working phone line for emergencies. I even tried requesting to transfer my tel again on the app but it says my number is invalid.

Since my tel doesn’t work, please email me at ****@***

Re: No working mobile number

softech — Tue, 21 Nov 2023 02:17:44 GMT

@Chau2

you sure the eSIM not already installed? Check your SIM manager to confirm

If it is not there, did you try to use the QR code for a manual eSIM installation?

if you finally able to install the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: No working mobile number

Chalupa_Batman — Tue, 21 Nov 2023 02:35:07 GMT

In all honesty @Chau2 I'm not a big fan of eSIM's as I see nothing but complaints made on these forums about them. You might be better off to purchase a physical SIM card from a local Telus store, call ahead first, or purchase from Amazon for $4.99 if you have Prime. If you do go this route, come back and someone here will help you figure out the porting issue.