topic Re: Invalid Sim? in Get Support

Invalid Sim?

mememe — Tue, 04 Jan 2022 20:34:02 GMT

I am unable to activate my sim, as it says its invalid! What should i do?

Re: Invalid Sim?

NDesai — Tue, 20 Feb 2018 21:30:09 GMT

If it says invalid then the sim must be used before. Are you sure it's a brand new sim?

Re: Invalid Sim?

mimmo — Tue, 20 Feb 2018 21:30:05 GMT

Did you go through the process once and it failed?

I think you will need to contact the mods

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
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Re: Invalid Sim?

Korth — Tue, 20 Feb 2018 21:33:45 GMT

@mememe

Is it a new unused PM SIM card? If it's ever been used before then it can't be (re)activated.

Are you sure your device unlocked? Carrier-locked phones can say "Invalid SIM" when other-carrier SIM cards are installed. Blacklisted devices (registered as lost/stolen) can do the same. The exact message varies with device brand/model - what kind of phone do you have and where do you get it?

Click here to send a Private Message to the Moderator Team if you need their assistance.

Re: Invalid Sim?

canucks4life — Tue, 20 Feb 2018 23:55:52 GMT

Clear browser cache and try again was getting the same error on activation page with a brand new SIM yesterday...also the select new number drop down box was not populating correctly.

Re: Invalid Sim?

MoraMan — Wed, 21 Feb 2018 01:04:33 GMT

probably need a bit more detail here.

- new SIM?

- new account?

- unlocked phone?