topic Error when transferring number in Get Support

Error when transferring number

MaxSha — Tue, 21 Nov 2023 04:18:53 GMT

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID

Could someone give me the porting department phone number?

Thanks!

Re: Error when transferring number

softech — Tue, 21 Nov 2023 01:17:04 GMT

There is a number to call to talk to live support, you can provide them the old carrier account number and they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Error when transferring number

h_sy — Tue, 21 Nov 2023 03:47:46 GMT

If you're having trouble, you can reach out to their support
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error when transferring number

MaxSha — Tue, 21 Nov 2023 04:25:27 GMT

Solved