topic Re: I changed to a new phone but lost my eSIM, how do I get it back in Get Support

I changed to a new phone but lost my eSIM, how do I get it back

Mauricio8 — Mon, 20 Nov 2023 23:53:31 GMT

I changed to a new phone but lost my eSIM, how do I get it back
@CS_Agent

Re: I changed to a new phone but lost my eSIM, how do I get it back

softech — Mon, 20 Nov 2023 23:55:32 GMT

For eSIM with new phone, you have to re-buy a new one for $5.
Yes, while eSIM is "cool", there are disadvantages as well. For eSIM, if you have a new phone, or if you ever wipe your phone, you will have to re-buy a new eSIM again. There is no such problem with Physical sim card.

To rebuy new eSIM, First, download the app on your new phone, click ⊕ or ⧁ at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now. You can buy and install eSIM from there

Re: I changed to a new phone but lost my eSIM, how do I get it back

hTideGnow — Mon, 20 Nov 2023 23:56:18 GMT

HI @Mauricio8

If you have eSIM now, changing phone means paying another $5 for a new one

you need to download the app on the new phone, Login and go to Subscription and add-ons page, scroll down and hit Buy new sim card there

Re: I changed to a new phone but lost my eSIM, how do I get it back

esjliv — Mon, 20 Nov 2023 23:56:00 GMT

@Mauricio8 - obtain a new sim card: https://www.publicmobile.ca/en/ns/pick-up-SIM and swap the sim card numbers in your My Account.

See "How To Change Your SIM Number" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number

Re: I changed to a new phone but lost my eSIM, how do I get it back

Mauricio8 — Mon, 20 Nov 2023 23:56:37 GMT

Thank you! And would I be able to keep the same number or would that be another process?

Re: I changed to a new phone but lost my eSIM, how do I get it back

softech — Mon, 20 Nov 2023 23:57:06 GMT

@Mauricio8

yes, you are keeping the same number (and account) with the new eSIM

Re: I changed to a new phone but lost my eSIM, how do I get it back

hTideGnow — Mon, 20 Nov 2023 23:57:39 GMT

@Mauricio8 wrote:
Thank you! And would I be able to keep the same number or would that be another process?

Yes @Mauricio8 no worries with the number., just need to pay $5 for a new esim on the new phone

Re: I changed to a new phone but lost my eSIM, how do I get it back

HALIMACS — Tue, 21 Nov 2023 00:05:38 GMT

I would recommend, as @softech did earlier, go with the physical SIM card if your device can accept one.

They are more versatile and can be switched from device to device.

E-Sim may be 'convenient', however I prefer the physical card.

If you choose to go that route, you can get one at a corporate TELUS or Koodo location.