topic Re: Voicemail in Get Support

Voicemail

Ed — Tue, 04 Jan 2022 20:33:59 GMT

Hi there,
Lost my phone and all set up again with a new one, two questions. How can i report it stolen so the imei# is tracked? Also, how do i check my voicemail?
Thanks in advance for the help.

Re: Voicemail

Chaos_Scorpio — Tue, 27 Sep 2016 18:44:33 GMT

voice mail is call your phone number and enter in your password you set.

as to report stolen? Lost is not the same as stolen btw...

When you say you have all set up - what do you mean - new sim card and a new number or old number from the lost phone?

Re: Voicemail

NDesai — Tue, 27 Sep 2016 18:45:54 GMT

You can report it stolen from your self-serve but that doesn't let you track using imei. It just temporary deactivates service.

Re: Voicemail

Ed — Tue, 27 Sep 2016 19:55:16 GMT

Thanks for the voice mail info. I lost the phone and some one found it, i would like to know when they try to set it up on a new plan. Thats all

Re: Voicemail

imm1304 — Tue, 27 Sep 2016 20:23:11 GMT

Hi @Ed!

Which phone was it? I know that Android and Apple both have the feature you are asking about. Also, my Sony xperia also had its own tracking service in case the phone was lost/stolen.

Re: Voicemail

Ed — Tue, 27 Sep 2016 20:34:21 GMT

The phone is a motorola G3. Will google services track the phone?

Re: Voicemail

wilts — Tue, 27 Sep 2016 20:44:29 GMT

If your service has a 3G or 4G and you agree let them track your phone then yes

Re: Voicemail

imm1304 — Tue, 27 Sep 2016 20:55:27 GMT

Hopefully, you had enabled the feature in your phone before you lost it. You will find out quickly the location and option to erase/lock the device. Again, its dependant on you having enabled these features beforehand in the phone settings.

Re: Voicemail

Luddite — Tue, 27 Sep 2016 22:22:59 GMT

Hi @Ed Based on your posts I am concerned that you created a new account for your new phone and SIM. If you did so, you should log back into your original account and suspend your service otherwise whoever has your phone can continue to use your service. Even worse, if you had autopay turned on the plan will renew and you will be paying for someone else to use your old phone!

Re: Voicemail

Ed — Wed, 28 Sep 2016 06:01:24 GMT

Thanks for all the help. Everything is perfect.