topic Re: Wrong number in Get Support

Wrong number

Kenmulmur — Tue, 21 Nov 2023 04:30:10 GMT

When I sign in the web page wants to send a confirming text to a number that is not mine

Re: Wrong number

hTideGnow — Mon, 20 Nov 2023 21:54:55 GMT

HI @Kenmulmur did you join PM before with this email and that "wrong number" is actually your old number?

and on the security code screen, try click "Didn't receive code", check if send email is an option. If you can login that way, then go to Profile page, Manage EverSafe ID and change the phone number to your own

if unable to login still, please submit ticket with CS agent by messaging here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong number

BKNS27 — Mon, 20 Nov 2023 21:59:13 GMT

@Kenmulmur

Did you enter the wrong number while porting over to PM?

If this is the case, contact a CS_Agent to help you activate to the number you ported over at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong number

esjliv — Mon, 20 Nov 2023 23:54:17 GMT

@Kenmulmur - once you get logged in through the email option, change the phone number for your two-step authentication here: https://eversafe.id.telus.com/user/selfservemenu

Note, you can use your current public mobile number or another mobile number that is not connected to public mobile if you wish to do so.